Orders are generally processed within 1 to 3 business days after successful payment authorisation. Processing includes order verification, quality checks, packaging, and dispatch preparation.
Estimated delivery time is typically 8 to 15 business days after dispatch. Delivery times may vary depending on destination, carrier performance, customs processing, weather, and other external factors.
Once dispatched, tracking information will be provided where available. Tracking activation may take up to 72 hours.
Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
International shipments may be subject to customs duties, VAT, or import taxes. These charges are the responsibility of the customer.
Risk of loss passes to the customer upon confirmed delivery.For shipping enquiries, contact mailbox@paventis.com.